- Order Book8
- Event Brief Register8
- Stock Intake and Cool Room Log8
- Incident and Hazard Register8
Flowers that say it
Bloom and Stem is a Melbourne floristry business that sells fresh flowers, plants and gifts through two retail shops, an online store with same-day delivery, and a dedicated events team that designs and installs floral work for weddings, corporate functions and public celebrations.
CAQA Bloom and Stem Florists, retail and event floristry
Bloom and Stem is a Melbourne floristry business that sells fresh flowers, plants and gifts through two retail shops, an online store with same-day delivery, and a dedicated events team that designs and installs floral work for weddings, corporate functions and public celebrations. The business buys direct from Victorian growers and from the wholesale flower market each morning, conditions every stem in its own cool rooms, and turns that stock into bouquets, arrangements, sympathy tributes and large scale installations. Customers range from walk-in shoppers buying a single bunch to corporate accounts that receive weekly foyer arrangements under contract.
The business runs from three sites. The Prahran flagship holds the main retail floor, a design studio and the online order desk. The Ringwood shop serves its local community and handles overflow production. The Cremorne workroom houses the events team, the largest cool store, the delivery vans and the props library. Trading hours are seven days at the shops, with an early buying run leaving for the wholesale market at four in the morning, three days a week. Staff work a rotating roster, and casual designers and drivers join the team for Valentine's Day, Mother's Day and the December wedding and corporate season.
Freshness first
Every stem is conditioned properly and sold within its vase life, and stock that is past its best is never sent to a customer.
Craft
Designers are trained in the principles of floristry design and take pride in mechanics, proportion and finish.
Care
Customers often come to the shop on their happiest and hardest days, and every interaction is handled with warmth and discretion.
Safe hands
Knives, wire, water, chemicals, ladders and vans are part of the job, and nobody is hurt doing it.
Services and operations
To design and deliver fresh, honest floral work that helps people mark the moments that matter.
Retail flowers and gifts
Fresh bunches, bouquets, arrangements, indoor plants, vases and gift lines sold from two shops and the online store, with same-day delivery across metropolitan Melbourne.
Weddings
Consultation, design proposal, quotation and delivery of bridal bouquets, buttonholes, ceremony installations and reception table work, with on-site styling and bump out.
Corporate accounts
Weekly foyer, reception and boardroom arrangements delivered under standing contracts, with vessel maintenance, seasonal refresh and invoicing on account terms.
Events and installations
Large scale floral installations, arches, hanging pieces and styling for galas, product launches and public events, including structure hire, rigging and safe installation at height.
Sympathy and funeral tributes
Casket sprays, wreaths, sheaves and personalised tributes prepared to funeral director timelines, with sensitive customer consultation and guaranteed delivery windows.
Workshops and classes
Public and private floristry classes in the Prahran studio, covering hand-tied bouquets, seasonal wreaths and table centrepieces, run by senior designers in small groups.
Six departments, one workplace
Each department has a purpose, a lead, responsibilities, performance measures and the systems it works in. Students are placed in a department by their scenario.
Retail and Studio
Runs the two shop floors and the design studio, serving walk-in customers, taking phone and counter orders, maintaining displays a...
Visit departmentEvents and Weddings
Consults with couples, planners and corporate clients, interprets design briefs, prepares proposals and quotations, plans producti...
Visit departmentDesign and Production
The workroom team that constructs hand-tied, wired and base medium floristry products in volume for corporate accounts, funerals, ...
Visit departmentBuying and Stock
Buys at the wholesale flower market and direct from growers, receives and checks every delivery, conditions stock, monitors cool r...
Visit departmentOnline and Deliveries
Manages the online store, phone and email orders, order allocation to the production benches, and the delivery fleet of three vans...
Visit departmentBusiness Support
Provides leadership, finance, rostering, recruitment, training records, safety coordination and document control for the whole bus...
Visit departmentWorking systems with real records
Every system is live in your browser: create, update, search, move cards on a board and export what you did. Reset returns the seed data at any time.
Order Book
Records every retail, phone and online order from enquiry to delivery, including product, card message, delivery window and any complaint or freshness claim.
8 recordsEvent Brief Register
Tracks every wedding and event enquiry through consultation, quotation, confirmation, production and delivery, with the design brief, quoted value and site risk assessment status.
8 recordsStock Intake and Cool Room Log
Records every delivery of flowers, foliage and plants with condition grades and wastage, and holds the twice daily cool room temperature readings for each site.
8 recordsIncident and Hazard Register
The controlled record of every injury, near miss, hazard, chemical exposure and vehicle incident, with investigation findings and corrective actions to closure.
8 recordsDelivery Run Sheet
Plans and records each delivery run, the van pre-start check, the orders in sequence, delivery times and any failed or problem deliveries.
8 recordsInbox
8 work requests from managers and colleagues, each linked to a scenario or a document.
Open inboxEight workplace scenarios
Sign in as a role, read the brief, work through the tasks using the documents and systems, then print an evidence summary for your assessor.
Receive and condition the Monday grower delivery
You are the Stock Assistant at the Cremorne workroom.
Open scenario Entry 2 to 3 hoursServe customers on a sympathy Saturday
You are the Floristry Assistant on the Prahran counter.
Open scenario Intermediate 3 to 4 hoursConstruct twelve hand-tied gift bouquets for a corporate order
You are a Floral Designer in the Cremorne workroom.
Open scenario Intermediate 2 to 3 hoursPrepare a quotation for a sixtieth birthday celebration
You are an Events Designer in the Events and Weddings team.
Open scenario Intermediate 3 to 4 hoursDesign and build the spring window display
You are a Floral Designer at the Prahran shop.
Open scenario Advanced 4 to 6 hoursStyle and manage a rooftop corporate function
You are the Senior Events Designer leading the Meridian Capital rooftop function.
Open scenario Advanced 3 to 4 hoursInvestigate the Ringwood cool room failure
You are the Buying and Stock Coordinator acting as safety coordinator for the week.
Open scenario Advanced 4 to 6 hoursDevelop the Christmas product range
You are the Product Development Lead working with the Head Designer.
Open scenarioNotice board All notices
- Safety Toolbox talk: cuts and thorn stripping
3 September 2026 - Quality Freshness guarantee reminder
5 September 2026 - People Casual recruitment for the December peak
8 September 2026
Coming up Calendar
- 14/09Corporate Monday delivery run departs
7:00 am, Cremorne van bay - 16/09Events team planning meeting
3:00 pm, Studio, Prahran - 18/09Halvorsen and Reid twelve address delivery
8:00 am, Eastern suburbs - 22/09Cool room and chemicals safety audit
9:30 am, All three sites
Mapped to the Floristry Training Package
Every scenario lists the current units of competency and qualifications it supports, with assessor notes and a printable evidence summary. Use it with your own assessment tools or ask CAQA for a matched kit.