Simulated workplace
Controlled documents
Document library
Controlled policies, procedures, forms, templates, registers and plans. Forms and templates can be completed on screen and printed.
| Code | Document | Type | Owner | Version | Next review |
|---|---|---|---|---|---|
| BAS-POL-001 | Work Health and Safety Policy Sets out the commitment of Bloom and Stem to the health and safety of its workers, customers, contractors and visitors, | Policy | General Manager | 3.2 | 12 February 2027 |
| BAS-POL-002 | Customer Service, Refunds and Substitution Policy Defines the service standard customers can expect and how the business meets its obligations under the Australian Consum | Policy | Retail Manager | 2.4 | 3 November 2026 |
| BAS-POL-003 | Stock Quality and Freshness Policy States the standards for buying, receiving, conditioning, storing and rotating cut flowers, foliage and plants so that e | Policy | Buying and Stock Coordinator | 2.0 | 20 January 2027 |
| BAS-POL-004 | Privacy and Customer Information Policy Explains how Bloom and Stem collects, uses, stores and protects the personal information of customers, recipients and st | Policy | General Manager | 1.3 | 8 April 2027 |
| BAS-PRO-001 | Stock Receival and Conditioning Procedure Describes the step by step process for receiving, inspecting, recording and conditioning cut flowers and foliage at any | Procedure | Buying and Stock Coordinator | 3.0 | 20 January 2027 |
| BAS-PRO-002 | Cool Room and Temperature Monitoring Procedure Sets out how cool room temperatures are checked, recorded and responded to, and what to do when a cool room fails. | Procedure | Buying and Stock Coordinator | 2.1 | 15 May 2027 |
| BAS-PRO-003 | Wedding and Event Consultation and Quotation Procedure Describes how the events team captures a client brief, prepares a design proposal and quotation, and converts it into a | Procedure | Events Manager | 2.3 | 9 March 2027 |
| BAS-PRO-004 | Tool Safety and Manual Handling Procedure Sets the safe methods for using and maintaining floristry knives, secateurs, wire and foam saws, and for lifting and mov | Procedure | Head Designer | 2.0 | 12 February 2027 |
| BAS-PRO-005 | Delivery and Handover Procedure Describes how orders are checked, loaded, driven, delivered and confirmed so that products arrive in the promised window | Procedure | Orders and Delivery Coordinator | 1.4 | 22 June 2027 |
| BAS-FRM-001 | Incident and Hazard Report Form Used by any worker to report an injury, near miss, hazard, property damage or vehicle incident so that it can be recorde | Form | General Manager | 2.2 | 12 February 2027 |
| BAS-FRM-002 | Stock Receival and Condition Check Form Completed for every delivery of cut flowers, foliage or plants to record counts, condition and any claim against the sup | Form | Buying and Stock Coordinator | 1.5 | 20 January 2027 |
| BAS-TPL-001 | Event Quotation Template The standard layout for pricing and presenting wedding and event floral work to a client, including terms and the deposi | Template | Events Manager | 3.1 | 9 March 2027 |
| BAS-TPL-002 | Design Brief Template Captures the client's requirements for any custom order or event so that the designer can interpret the brief, plan the | Template | Head Designer | 2.0 | 9 March 2027 |
| BAS-REG-001 | Equipment and Chemicals Register The controlled list of plant, equipment and chemicals at each site, with service dates, safety data sheets and the contr | Register | General Manager | 1.2 | 15 May 2027 |
| BAS-PLN-001 | Christmas and End of Year Peak Trading Plan 2026 The operating plan for the November and December peak, covering forecast demand, stock, staffing, production, deliveries | Plan | General Manager | 1.0 | 1 September 2027 |