Online and Deliveries
Manages the online store, phone and email orders, order allocation to the production benches, and the delivery fleet of three vans and contracted couriers, so that every order reaches the right address in the promised window and in the condition it left the bench.
What the team is accountable for
- Process online, phone and email orders and confirm details with customers
- Allocate orders to production and set delivery runs
- Load vans safely and hand over products with photo confirmation
- Resolve delivery problems and failed deliveries on the day
- Maintain vans, pre-start checks and driver records
How we know it is working
Who works here
Riley Okafor
Runs the online store, order allocation and the delivery fleet, and joined three years ago from a courier logistics role.
Marcus Abara
Drives the morning delivery run, completes van pre-start checks and helps unload and condition market stock at Cremorne.
Where the work is recorded
Order Book
Records every retail, phone and online order from enquiry to delivery, including product, card message, delivery window and any complaint or freshness claim.
Delivery Run Sheet
Plans and records each delivery run, the van pre-start check, the orders in sequence, delivery times and any failed or problem deliveries.
Assessment tasks in this department
No scenario is set in this department yet.
Documents the scenarios use
- See the document library.