CAQA Bloom and Stem Florists
Bloom and Stem is a Melbourne floristry business that sells fresh flowers, plants and gifts through two retail shops, an online store with same-day delivery, and a dedicated events team that designs and installs floral work for weddings, corporate functions and public celebrations. The business buys direct from Victorian growers and from the wholesale flower market each morning, conditions every stem in its own cool rooms, and turns that stock into bouquets, arrangements, sympathy tributes and large scale installations. Customers range from walk-in shoppers buying a single bunch to corporate accounts that receive weekly foyer arrangements under contract.
The business runs from three sites. The Prahran flagship holds the main retail floor, a design studio and the online order desk. The Ringwood shop serves its local community and handles overflow production. The Cremorne workroom houses the events team, the largest cool store, the delivery vans and the props library. Trading hours are seven days at the shops, with an early buying run leaving for the wholesale market at four in the morning, three days a week. Staff work a rotating roster, and casual designers and drivers join the team for Valentine's Day, Mother's Day and the December wedding and corporate season.
Bloom and Stem manages quality through a stock freshness system that tracks every delivery from receival to sale, daily cool room temperature checks, and a design standards guide that sets the finish expected for each product line. Safety is managed under a documented work health and safety program that covers knife and tool use, manual handling of buckets and installations, chemical handling for preservatives and foliage treatments, van driving and working at heights on event sites. The business holds current public liability insurance, follows the Australian Consumer Law for pricing, refunds and delivery promises, and protects customer information under its privacy policy.