Our departments
Six departments make up the business. Each page shows the purpose, the people, the measures that matter and the systems the team works in.
Retail and Studio
Runs the two shop floors and the design studio, serving walk-in customers, taking phone and counter orders, maintaining displays and merchandising, and producing the everyday bouquets and arrangements that make up most of the business's daily sales.
Events and Weddings
Consults with couples, planners and corporate clients, interprets design briefs, prepares proposals and quotations, plans production, and styles and installs floral work on site, including bump in, rigging and bump out for large installations.
Design and Production
The workroom team that constructs hand-tied, wired and base medium floristry products in volume for corporate accounts, funerals, online orders and events, maintains tools and equipment, and keeps mechanics, proportion and finish consistent across every site.
Buying and Stock
Buys at the wholesale flower market and direct from growers, receives and checks every delivery, conditions stock, monitors cool room temperatures, rotates stock and records wastage, so that designers always have fresh, correctly identified material to work with.
Online and Deliveries
Manages the online store, phone and email orders, order allocation to the production benches, and the delivery fleet of three vans and contracted couriers, so that every order reaches the right address in the promised window and in the condition it left the bench.
Business Support
Provides leadership, finance, rostering, recruitment, training records, safety coordination and document control for the whole business, and holds the relationship with the accountant, insurers, landlords and the union where staff are members.