Simulated workplaceCAQA Bloom and Stem Florists is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SFLCAQA Bloom and StemSimulated workplace
Simulated workplace
Scenario · Buying and Stock

Investigate the Ringwood cool room failure

You are the Buying and Stock Coordinator acting as safety coordinator for the week.

Advanced3 to 4 hours8 tasks
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The situation

What has happened

On Wednesday 9 September the opening worker at Ringwood found cool room 3 at 7.8 degrees with the door ajar and a worn seal. It is the second excursion in a month. The temperature log shows the reading, the Incident and Hazard Register holds an open hazard entry, and the closing worker from Tuesday says the door was shut. The cool room held sympathy stock for two funeral orders and a week of everyday stock. The General Manager wants a proper investigation: what happened, whether stock must be written off under the freshness policy, whether procedures failed, and what corrective actions will prevent a third event. The refrigeration contractor can attend on Friday. The report is due Friday with both registers updated.

Your brief. Investigate the failure using the records and interviews, assess the stock and record any wastage, determine root causes across equipment, procedure and behaviour, recommend corrective actions in hierarchy order, and update both registers so that the actions have owners and dates.
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Tasks

Deliverables

  • A one page investigation report for the General Manager
  • Wastage entries in the Stock Intake and Cool Room Log
  • The updated Incident and Hazard Register entry with actions, owners and dates
  • Recommended changes to the Cool Room and Temperature Monitoring Procedure

Documents to use

Systems to use

Stock Intake and Cool Room Log

Records every delivery of flowers, foliage and plants with condition grades and wastage, and holds the twice daily cool room temperature readings for each site.

Incident and Hazard Register

The controlled record of every injury, near miss, hazard, chemical exposure and vehicle incident, with investigation findings and corrective actions to closure.

For trainers and assessors

Units of competency

Current on training.gov.au for the Floristry Training Package as at 10 September 2026.

SFLWHS002Provide a safe work environment
SFLSOP012Maintain and order floristry stock
SFLSOP005Prepare and care for floristry stock
SFLMGT001Coordinate floristry work teams

Qualifications

SFL40125Certificate IV in Floristry
SFL50125Diploma of Floristry Design
Assessor notes

What to look for

Evidence guide

Look for an investigation that separates evidence from assumption, uses the temperature records properly, applies the policy honestly to the stock decision, identifies more than one contributing cause, and ranks corrective actions using the hierarchy of controls rather than defaulting to retraining. Register entries must be complete with owners and dates and the report must be usable by a manager.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.